Qn. Who is the Service Provider? What sort of Service Provided?

• You are consulting & have customized practical session with qualified O.M.P (Oriental Medicine Practitioner). We would provide you mainly combining with oriental medicine theory and Functional Medicine Analysis basis on ‘Why l How l What you Eat and Act’. It would be providing after your health-related signs and symptoms analysis and assessment, it in no manner replaces or substitutes for the services of a G.P (General Practitioner) or the One’s diagnosis.

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Qn. What sort of Value Provided?

• We are providing you with an opportunity to enjoy your happier and healthier life. The values involve the investment and share of our time and effort. We would be charging you for our expertise in the field, and expect you to respect it. We are not indebted to you in any way for the money you pay us, neither can it be used to take advantage of us in any way.

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Qn. Is this Program designed by Co-Work Beneficial?

• The journey which is putting in our time and effort is beneficial only if we are sincere to each other. This is not our own work we should be co-work to achieve our expectations. There might be times you want to quit on the journey. This is because your body resist new or unfamiliar attempts. In that case, do not lose your initial commitment and just only take a step forward. You will be encouraged again.

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Qn. What are the Mission?

• Our mission is to live together with balanced, sustainable and profitable life. We pursue a balanced life with health and mindfulness. We must achieve a sustainable balance through motivation and cooperation. Also, we expect the point plan to support your financial situation and sustainable journey.

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Qn. How my body and mind are Trained?

• You would train to harmonize your body and mind. Our brain never notices whether it's imaginary or real. We cannot distinguish between our imaginary behavior and our actual behavior. Just imagining your dream as if it had already come true, the program of your body changes as you want. Recognizing your body and mind are influencing each other, you will be a third party and train yourself to listen carefully what your body says. It is effective in prospecting the cause of pain, signs and symptoms in the body. Then eventually, your brain will no longer be in the past or passive, but actively moving toward a future where dreams have been achieved. That is the state of Well-being. (The process would be measured by before and after clinical related questionnaire or scientific analysis such as Hormone test results etc.)

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Qn. What are the reasons I work together with you?

• There is long way to go. You can not last long alone. That is why we have to walk together. ‘The rich and the poor’ might be applied to health as well. Healthy people try to be healthier, and those who really need a healthy diet neither lifestyle do not. Even if you try, it ends up being an event and falls into frustration or self-justification. A healthy life is respecting for your body and mind. It begins with the right diet, treatment and lifestyle based on more holistic insight.

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Qn. Only natural therapy or any supplements suggestions?

• We fundamentally believe on healing and wellbeing through holistic insight and natural therapies beneficials, but if need be, we might recommend some oriental medicine formula and dietary supplements. However, It is completely your choice whether or not to take those one, or whether you’d like to consult your G.P before doing so. You are never obliged to take it before you do.

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Qn. Is this program warrant Big changes in a Short period of time?

• We do not warranty specific number such as 5, 10 or 20 kilo weight loss in a short term. Your body can safely lose 2-3 kilos/inches in a month, and the fat you lose with us will not bounce back as long as you remain self-disciplined. Our diet plans are not short-term diet program that you follow for temporary results. Instead, the food prescribed is which you can sustain for lifelong, and hence get permanent outcomes resulting in a lifestyle change.

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Qn. Is this Program designed paying each different month basis?

• Payments: You agree to make full payment at the start of the program,3different types of membership: 3/6/12 month basis.

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Qn. Is this Program allowed Upgrade or Downgrade?

• Upgrades: A program once enrolled in, can ONLY be upgraded within the first 2weeks from the start date. Downgrades are not allowed.

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Qn. Is this Program Transferable to other one?

• Transfers: Our programs are non-transferable. If, for a medical or other urgent reason, you are not able to continue the program, we may be able to approve the transfer request provided you can present relevant evidence. Note that if approved, standard transfer fee of 50NZD (in case of transfer to existing client) or 100NZD (in case of transfer to a non-member) will be applicable.

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Qn. Is this Program allowed to pause for a while?

• We do not encourage breaks as they hinder the flow of diet and lifestyle changes that we recommend. Moreover, lifestyle changes are about integrating those into your life regardless of what you are up to. Vacations, family functions, travelling or not feeling well should not become a factor to stop eating healthy. Though if for some other emergent reason, you need to pause your program, please get in touch with us. If the hold is approved, you are entitled to have a maximum of 3 weeks break in 6-month program, and 6 weeks break in 12-month program. Hold/Pause facility is not applicable to 1- or 3-month programs.

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Qn. What if I missed appointments without notification within a reasonable time?

• Missed appointments: If you miss your appointment and do not notify us, it is your responsibility to reach out to us and reschedule your next appointment.

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Qn. Is this Program allowed to be refund?

• Refunds: Once you have paid for a program, the No Refund policy applies. Due to the nature of services involved, no refund is provided, under any circumstances.